Return & Refund Policy

Effective Date: 07-13-2025

At Nuve Luxe, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, we’re here to help.

1. Return Eligibility

We accept returns under the following conditions:

Items must be returned within 14 days of delivery.
Items must be unused, unworn, and in their original condition with tags attached and in original packaging.
Items marked as final sale, gift cards, or personal care items (for hygiene reasons) are non-returnable.
Proof of purchase (order number or receipt) is required.

2. How to Initiate a Return

To request a return, please email us at returns@nuveluxe.com with the following:

Your full name
Order number
Item(s) you wish to return
Reason for the return

Once approved, you will receive instructions and the return shipping address.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
We recommend using a trackable shipping method to ensure the safe return of the item.
We are not responsible for lost or damaged return shipments.

4. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

6. Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

Please contact us within 48 hours of receiving your order.
Send clear photos of the item, packaging, and shipping label to support@nuveluxe.com.
We will prioritize resolving the issue quickly with a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

Double-check your bank or credit card account.
Contact your payment provider — some processing delays may apply.
If you’ve done all of this and still have not received your refund, please email us at support@nuveluxe.com.

8. Contact Us

For all return and refund inquiries, reach out to:
📧 Email: irfang4732@gmail.com
📞 Phone: 0314-6667044